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eVergance and Confirmit Partner to Deliver Best-of-breed Enterprise Feedback Management
Two customer experience leaders to offer joint solutions for feedback management that help organizations to increase customer retention, cross-sell and up-sell in a down market
eVergance, a leader in customer service strategic consulting and systems integration, and Confirmit, the world’s leader in software for Enterprise Feedback Management (EFM) and Market Research (MR), today announced they have partnered to deliver best-of-breed Enterprise Feedback Management solutions.
"In an uncertain global economy, customer retention strategies are a critical business investment," said Gary Schwartz, SVP Marketing for Confirmit. "eVergance brings the expertise to ensure that the program is aligned with key performance metrics and goals while Confirmit delivers the underlying technology that drives actionable insight across the business."
The collaboration between eVergance and Confirmit has already resulted in the award of a new contract to deliver an EFM application at a leading FTSE 100 financial services group in the UK, and interest from numerous other financial and retail organizations in North America and Europe. In addition, to help bootstrap the relationship, Esteban Kolsky, eVergance VP and Practice Leader, who leads the firm’s Enterprise Feedback Management programs, is presenting at a Confirmit customer event in London on December 5, 2008.
"We are excited by the potential of delivering best-of-breed EFM solutions which add another key 'bookend' capability to our end-to-end services, especially as more of our clients are focusing on the customer experience and being more targeted in their service delivery," said Allen Bonde, SVP and Chief Marketing Officer at eVergance. "The Confirmit relationship coupled with Esteban’s know-how and recognized leadership in the EFM community provides a real killer combination."
"As more organizations recognize that truly listening to customers and building this feedback into their multi-channel sales and service can result in the best experiences and most profitable relationships, both companies see a growing demand for turn-key EFM solutions," Gary Schwartz concludes. "This is especially true in today’s business climate as company strategies focus on existing accounts." 04.12.2008, Confirmit
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