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RightNow Serves More Than 500 Million Customer Interactions In 2004
RightNow® Technologies, provider of on demand CRM software solutions, announced that businesses around the world used its on demand CRM solutions to serve more than 500 million customer interactions in 2004. This represents an impressive year-over-year increase of 102 percent, which underscores the rapid growth and success of RightNow’s CRM deployments worldwide. In the fourth quarter of 2005 alone, RightNow delivered more than 150 million customer interactions, a 7 percent increase from the third quarter 2004 and a 95 percent increase from the same period in 2003.
A customer interaction is defined as a search for information in an online knowledge base, submission of questions via a web form or email, and/or interaction with a service agent through live chat or telephone.
RightNow continues to provide reliable, scalable hosting services, with an average “up-time” rate greater than 99.9 percent. Approximately 87 percent of RightNow’s more than 1,200 customers have chosen the on demand version of its CRM solutions to improve customer service experience online and offline. RightNow offers both on premise or on demand versions of the solutions, at no additional cost for hosting.
“The latest customer interaction figures continue to validate the power and related growth of our industry-leading solution,” Sean Forbes, vice president of marketing and business development at RightNow, said. “RightNow is the only major OnDemand CRM leader willing to share these figures to date. And we are proud of the affirmation of deep CRM expertise they represent. The continued growth of this figure is a strong testament to the faith our customers put in us to expertly handle their critical customer touches, and the intense focus we devote to ensuring we consistently exceed their expectations.” 21.02.2005, RightNow Technologies, Inc.
 | RightNow Serves More Than 500 Million Cu... | | | |
| News | 21.02.05 |
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