Wednesday, 29. April 2009
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 | Gartner Says Interest in Strategic Document Outsourcing Has Surged
As companies look for ways to cut expenses and capital costs during the economic downturn, interest in strategic document outsourcing has grown, according to Gartner, Inc...
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Thursday, 16. April 2009
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| TouchStar Call Centre Software to enter into software development partnership with VOICE Marketing
TouchStar Call Centre Software has today announced a strategic technology partnership with leading outsourced service provider VOICE Marketing...
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Tuesday, 07. April 2009
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| Interactive Medica Pharma CRM User Wins Account Manager of the Year Award
Sheena Walker from Nycomed, a user of Interactive Medica’s web based Pharma KAM Module CRM solution, has won the Pharma Field Account Manager of the year award at the recent ceremony in London.
Havin...
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Wednesday, 18. March 2009
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| FTS Selected as the Interconnect Billing Provider by Starcomms
Nigeria’s largest 3G CDMA Mobile Network Upgrades to FTS’ Leap Interconnect
FTS, a global provider of Billing, CRM and Business Control solutions for communications and content service providers, tod...
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| TouchStar Call Centre Software Expand Customer Support Operation
TouchStar CCS, a supplier of call centre software has today announced the expansion of their customer support operation...
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Tuesday, 17. March 2009
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| Dutch etailer becomes Tealeaf's first European customer outside the UK
wehkamp.nl has selected Tealeaf, the leader in online Customer Experience Management (CEM) software, to help identify why its customers encounter website problems that prevent transactions and improve...
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Monday, 16. March 2009
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| ADXSTUDIO Releases XRM EXtensions for Microsoft Dynamics CRM
ADXSTUDIO Inc. announced today at Convergence 2009 the release of ADXSTUDIO XRM Extensions for Microsoft Dynamics CRM, including a fully enhanced CRM Developer Toolkit...
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Tuesday, 10. March 2009
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| One SIM - Two Numbers - A Dual IMSI Global SIM Card - Free Incoming Calls in USA
GeoSIM, the specialist international SIM card supplier, is about to launch a "dual IMSI" Global SIM card with free incoming calls in the USA.
A dual IMSI SIM is a single SIM card but with two mobile ...
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Monday, 09. March 2009
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| ASC to Emphasize Workforce Optimization at Unified Communications Expo
ASC (www.asctelecom.com), a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it will demonstrate its latest IP recording and quality moni...
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Thursday, 05. March 2009
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| ShoreTel to Showcase latest Unified Communications and Contact Centre Solutions at UC ‘09
ShoreTel, a leading provider of Pure IP Unified Communications (UC) solutions, will be demonstrating its comprehensive portfolio of Unified Communications and Contact Centre Solutions at this year’s U...
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Monday, 02. March 2009
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| Gartner Says Reviewing the State of CRM in 2000 Foretells Its Future in 2020
Future of CRM to Be Discussed at Gartner Customer Relationship Management Summit 2009, 3-4 March, London
The business goals and challenges of customer relationship management (CRM) programmes will re...
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| India talks in Silent with launch of TalkinSilent Call Completion mobile clients
TalkinSilent, Silent Communication's mobile client suite enables Indian mobile subscribers to easily stay available even when they are unreachable.
Silent Communication, a leading provider of real-ti...
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| Public sector call centres lagging behind private sector
Research carried out by Rostrvm Solutions has shown that public sector call centres are not making the most of technology such as Computer Telephone Integration (CTI).
In today's challenging environm...
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Monday, 16. February 2009
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| Xtract Social Links 3.0 sharpens operator marketing with social intelligence
Xtract announced today the newest version of its flagship social intelligence solution, Social Links 3.0.
Social Links 3.0 comes with a new comprehensive graphical interface for operators to view and...
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Monday, 09. February 2009
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| Tata Communications Completes 'Real World' Technical and Commercial GSMA IP eXchange Trial
TELUS and Telekom Austria Participate to Set Standards for Telecommunications Industry
Tata Communications, a provider of a new world of communications, announced today that it has successfully compl...
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Wednesday, 04. February 2009
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| Confirmit Launches First Fully On-Demand, Multi-Channel Platform for Customer and Employee Feedback
Confirmit announces the launch of Confirmit Horizons, the first fully on-demand, multi-channel platform for Customer Feedback, Employee Feedback, and market research applications.
Confirmit Horizons ...
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| TouchStar’s UK Contact Centre Customers Benefiting from SIP Technology
TouchStar Call Centre Software has today announced UK customers are now benefiting from SIP technology after a six month period of successful implementation within a number of their South African cust...
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| Radisson Edwardian Hotels chooses NextiraOne to build new communications services
Europe’s leading expert in communications services, NextiraOne, is upgrading the Radisson Edwardian Hotel Group’s communications system and has signed a new five-year support contract...
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| Most UK call centres are missing out on CTI efficiency gains
CTI is a long-established technology for improving performance but is it being used?
Research carried out by Rostrvm Solutions has shown that most call centres in the UK are not taking advantage of C...
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Wednesday, 28. January 2009
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| Chordiant customer Experience management solutions are now available for ibm system z
Combination of IBM's New Mainframe and Chordiant's Customer Experience Software / Delivers a Highly Responsive, Scalable, Real-time Customer Solution
Chordiant Software, Inc., the leading provider of...
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