City of Gatineau Manages New 311 Service with Pivotal

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Comments	Author	Date
City of Gatineau Manages New 311 Service...	News	18.03.05
Re: City of Gatineau Manages New 311 S...	Gerald Rocher	11.09.05

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City of Gatineau Manages New 311 Service with P... Comment Pivotal Corporation, a CDC Software company, and CRM solution provider for mid-sized enterprises, announced that The City of Gatineau will use Pivotal Service to manage the city's new 311 non-emergency citizen request and inquiry system. The new 311 service will be available beginning summer 2005... Click here to read the full text of this contribution

Re: City of Gatineau Manages New 311 Service wi...				Replies
Author: Gerald Rocher (---.qc.sympatico.ca) Date: 11.09.05 The city of Gatineau is actually using the 311 as a simple phone number change. When the citizen dials in to the 311 they are simply transfered around to various departements or old city sectors as you would be in a standard support system. The agents are not trained to answer any questionsa and most are french only and will have great diificulties in dealing with english citizens. The response given by the City of Gatineau is that they are still in the trainning process. Let's not be quick as to make any service announcements , this is only a phone number change and not a way of servicing change.

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