 | | | Author: | | Gerald Rocher (---.qc.sympatico.ca) | | | Date: | | 11.09.05 | |
The city of Gatineau is actually using the 311 as a simple phone number change. When the citizen dials in to the 311 they are simply transfered around to various departements or old city sectors as you would be in a standard support system. The agents are not trained to answer any questionsa and most are french only and will have great diificulties in dealing with english citizens.
The response given by the City of Gatineau is that they are still in the trainning process.
Let's not be quick as to make any service announcements , this is only a phone number change and not a way of servicing change. |
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