How do you attach documents to be sent on CRM emails

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How do you attach documents to be sent o...	Tom Gallagher	21.12.07

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Author: Tom Gallagher (---.yorkshire-enterprise.co.uk) Date: 21.12.07 I am new on my helpdesk and have a call from a user to attach documents and send them out through CRM. I am very new to CRM with a very basic understanding. Is this possible, My manager has said no, other forums say it can be done using workflow but I do not want the user to have access to the server. She is using CRM through the Web interface. Any thoughts?

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