 |  | | Author: |  | Michael Wei (218-186-12-11.cache.maxonline.com.---) |  | | Date: |  | 12.06.08 |  | It will depend on which CRM product you would use.
Normally, a CRM product includes Marketing, Sales and Professional Service. But for some others, they could provide more modules. For example, ClarifyCRM includes CallCenter, Helpdesk, Product Management, Quality Management, etc besides Sales&Marketing and Support (Professional Service).
Hope this is helpful. |

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