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Salesforce partner salesfactory42 enhances SaaS-CRM by graphical, user friendly quote generation
e:SLS Provides Customers and Service Agents Access to Answers, Fast
International HR Conference, 05th and 06th October 2009
Autonomy and VMS form strategic partnership
Gartner Says Interest in Strategic Document Outsourcing Has Surged
TouchStar Call Centre Software to enter into software development partnership with VOICE Marketing
Interactive Medica Pharma CRM User Wins Account Manager of the Year Award
FTS Selected as the Interconnect Billing Provider by Starcomms
TouchStar Call Centre Software Expand Customer Support Operation
Dutch etailer becomes Tealeaf's first European customer outside the UK
ADXSTUDIO Releases XRM EXtensions for Microsoft Dynamics CRM
One SIM - Two Numbers - A Dual IMSI Global SIM Card - Free Incoming Calls in USA
ASC to Emphasize Workforce Optimization at Unified Communications Expo
ShoreTel to Showcase latest Unified Communications and Contact Centre Solutions at UC ‘09
Gartner Says Reviewing the State of CRM in 2000 Foretells Its Future in 2020


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Magazine

Ten Golden Rules for Marketing in Times of Recession
Everybody talks about this, but who actually does it? Difficult times are an opportunity to differentiate yourself from the competition...
Where CRM Goes Next
Companies today are facing unprecedented change: Consumer spending is off, business spending is slowing, and customer sentiment is tracking downward...
SaaS – Service as a Service
It is not a secret that the SaaS-Model is becoming increasingly popular on the the market because the benefits of using "Software as a Service" are too obvious: Easy to use, regular updates, access from anywhere - but what about the service?
Intranets still in their Infancy
Statements about the quality and the real value proposition of an intranet are difficult to make. A global intranet study reveals facts and trends about the use of the intranet as a strategic instrument...
Why Your Sales Force Needs Fewer Marketing Leads
Yes, you read the title correctly. Sales reps don’t need more marketing leads. They need fewer leads—or more accurately, fewer raw, unfiltered, unqualified marketing leads...
Higher Response Rates and More Leads Fool-proof Advertising "Do’s" with Vanity Numbers
Thomas Cook centralises Customer Communications without major system redesign
Predictions on the CRM market for 2005
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